Returns & Refunds

Because our products are handcrafted, organic, and perishable food items, **we cannot accept physical returns of chocolates** once they have left our facility.

This policy ensures the health, safety, and hygiene standards of our kitchens and the chocolates we serve to our community. We do not accept returns or offer refunds for:

• Products that have been opened, broken, or partially consumed.
• Minor cosmetic markings or slight cocoa butter blooming, which are natural characteristics of premium chocolate and do not affect flavor or product quality.
• Dislike of specific flavor notes, sweetness levels, or individual cacao profiles.
• Products ordered in error or orders placed with incorrect shipping addresses.

We want you to have an exceptional experience. If your chocolates arrived damaged in transit (excluding heat damage due to being left unattended) or if we sent incorrect items, please contact us immediately.

To file a claim:

1. Timeline: Contact our care team at nest.natures.2026@gmail.com within **24 hours of delivery**. Claims filed after this window will not be approved.
2. Information Needed: Please include your order number, a brief description of the issue, and high-resolution photos of both the damaged chocolates and the shipping packaging.
3. Resolution: If approved, we will gladly send a replacement order free of charge, issue store credit, or process a full refund to your original payment method.

Once your claim has been approved by our logistics and quality control team:

• Refund Method: Approved refunds will be credited back to your original payment method (Stripe, credit card, net banking, etc.).
• Timeline: Processing times vary by financial institution, but refunds generally appear in your account within 5 to 10 business days.
• Store Credit Alternative: You may opt for immediate store credit in the form of a Nature's Nest digital gift card, which can be applied to any future order or custom box design.

To ensure fresh chocolate shipping, our dispatch team works quickly. Therefore:

• Orders can only be modified or cancelled **within 2 hours** of placement.
• Once an order has been sent to our kitchen team for box building or has been handed to our shipping carrier, we can no longer edit or cancel it.
• To request a cancellation or change, please call our hotline immediately at +91 88765 43210 or email nest.natures.2026@gmail.com with "URGENT CHANGE" in the subject line.

To prevent heat damage and preserve the texture of your chocolates at home, please store them properly:

• Optimal Temp: Store in a cool, dry place between 15°C and 18°C (60°F and 65°F).
• Say No to Refrigerators: Refrigerating chocolate causes condensation, leading to sugar bloom (which turns the chocolate white/grey and alters texture). If you must refrigerate due to extreme local heat, wrap the box tightly in aluminum foil and store inside a ziplock bag.
• Keep Airtight: Keep chocolate sealed and away from strong-smelling spices, coffee, or damp environments.